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EXCHANGE & RETURNS

WHAT'S YOUR ONLINE RETURNS POLICY?

At Red Chair Boutique we want our customers to feel confident ordering from us online.

To help ease your mind our online returns policy is as follows:

  • Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
  • For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
  • For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
  • Any returned item must be in perfect condition, with no damage to the item or the product packaging if packaged.
  • Any refund amount will be less the shipping charge.
  • We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
  • Shipping charges will be waived only if the returned item is faulty.
  • Any credit notes issued will be valid for 3 months only.
  • Refunds or credit notes are only issued and processed once the original item has been returned to us.

WHAT HAPPENS IF AN ITEMS OUT OF STOCK?

We always try to make sure that all items shown are in stock with correct pricing. If you’ve purchased an item and it is out of stock or the item is listed as out of stock, we will do all that we can to order this for you if requested. We’ll let you know new delivery time-frames for you to pre-agree to.

 

Don't forget it's also FREE DELIVERY on orders over $150.